Remedial Thai Massage Australia

02 9553 8385

Sun – Sat: 10am – 9pm

Policies & Procedures

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Massage Policies & Procedures

At Remedial Thai Massage Australia, our aim is to ensure that every guest leaves feeling genuinely cared for after each visit. The following policies and procedures are designed as a reference for both our staff and valued clients.

It is imperative that both you and our therapists have a clear understanding of these policies and procedures. By signing our Intake Form during your initial consultation, you confirm that you have read and accepted these guidelines before your treatment.

We maintain a high standard for these policies and procedures and have provided them on our website for your convenience.

Appointments

To schedule an appointment, please call 02 9553 8385 from 10:00am to 9:00pm 7 days a week or use our online booking system, click here. We recommend making a reservation to avoid disappointment.

Cancellation Policy

Cancellation or rescheduling must be done at least 2 hours before your appointment. You can contact us at 02 9553 8385 or cancel through our online booking system.

No-shows risk forfeiting 100% of the booking cost and may not be scheduled for future appointments unless prepayment is made. Gift certificates may be forfeited for no-shows.

Lateness Policy

Existing clients are requested to arrive 5 minutes early, and new clients should arrive at least 10 minutes before the appointment to complete our Intake Form. If you are 5-10 minutes late, the remaining time will be utilised. Arriving 15 minutes or later without notice will be considered a NO SHOW.

Efforts will be made to contact you, and if there is no response, the scheduled time will be released for rebooking.

If the therapist is 10-15 minutes late, you'll receive your full treatment; if more than 15 minutes late, you'll call to notice in advance.

Sickness Policy

If you are unwell, please cancel your appointment. For contagious illnesses, massage sessions will be rescheduled. COVID-related symptoms require immediate cancellation, following health authority regulations.

Sanitation & Higiene

All equipment and linens in contact with you will be cleansed. Therapists will wash hands and forearms before and after each treatment. Inform the therapist of any skin breaks. Attend appointments in a hygienic manner.

Scope of Treatments

Our treatments aim to enhance health and promote body balance. Massage therapists are not medical practitioners. If you have an injury, seek approval from a health professional. We do not accept responsibility for injuries.

Be honest during treatment, providing feedback on effectiveness and comfort. The Intake Form captures information to tailor your treatment.

Respect of Clients' Boundaries

Efforts are made to keep your body draped during massage. Breast and genital areas will not be touched. No sexual interaction or discussion is permitted. Children under 18 need guardian consent and cannot be left unsupervised during parent treatments.

Rooms do not have lockable doors; you can stop treatment at any time.

Confidentiality & Conversation

Conversations with therapists are confidential. Therapists avoid discussing personal lives. Personal information is confidential and released only under a court order or with your permission.

Existing & New Medical Conditions

Inform the therapist of current medical treatments, providing written permission if necessary. Keep us informed of changes in health conditions.

Informed Consent

By signing the Intake Form during your initial consultation, you acknowledge reading, understanding, and agreeing to these policies and procedures.